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Book Appointment Call or Book In-App (if applicable)
Have an Awesome Virtual Visit!
What is a VCPR? According to the AVMA, a VCPR is established after the veterinarian has physically examined the health of the pet. The pet parent has agreed to follow the veterinarian’s instructions to care for their pet. The veterinarian will be available for follow up care, provide oversight of treatment, and will document all medical activities that have taken place in the pet’s medical record.
How do I find my Practice Code to register? Your veterinary practitioner will be sending you an email registration code. If you can’t access the email, please contact your veterinary practice for the practice code. You can also find the practice code on your veterinary practice website under the Telemedicine page.
How do I schedule a Virtual Visit with my Veterinarian? Once you’ve registered your profile on Anipanion, call your veterinary practice to set up a virtual visit.
Certain practices will allow you to directly book a virtual visit directly from the Anipanion app. You simply have to select your Veterinarian, an available time slot and input the reason for your virtual visit.
How do I chat with my Veterinarian or Veterinary Technician? You can submit a chat request via the Anipanion app by selecting your veterinarian/veterinary staff, submitting a brief summary of your issue and attaching pictures/videos of the condition that needs to be reviewed. Once your request is accepted, you can have a live chat back and forth with your Veterinarian or Veterinary Technician.
How much does a Virtual Visit or Chat Consult cost? The price for a virtual visit or chat consult will depend on the rate determined by each veterinarian, vet technician or trainer. Virtual visits are charged per 15-minute increments and chat consults have a flat fee per chat. Please visit the Telemedicine page of your Veterinarian’s website to access virtual visit and chat consult pricing.
Will you charge before the Virtual Visit or Chat Consult? You will not be charged until your virtual visit or chat consultation has been completed.
6658, Monterra Trl, San Diego, CA 92130
The Site is not directed to children and children are not eligible to use our Service. If we later obtain actual knowledge that a user is under 18 years old, we will take steps to remove that user’s personal information from our databases. By using our Site, you represent that you are at least 18 years old. You, the pet parent, may register for an account regardless of where you live, however our service is only available to residents of the United States. All financial transactions will be processed in U.S. dollars. The Service is not intended for distribution or use in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject Animan to any registration requirement within such jurisdiction or country. By registering, you certify that you are not on any list of restricted persons with whom it is unlawful for a U.S. company to do business.
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You agree to refrain from abusive language when with veterinarian during a consult. You agree to refrain from contacting or seeking to contact the veterinarian for telemedicine care outside of the platform. This is done to protect the veterinarians and to ensure clinical care is delivered in a reliable, continuous and controlled platform. Animan Technologies is not responsible for any interactions with veterinarian not conducted on the Animan Technologies platform.
Certain areas of the Site (and your access to or use of certain Service or Animan Content) including any policy pages may have different terms and conditions posted or may require you to agree with and accept additional terms and conditions. If there is a conflict between these User Terms of Service and terms and conditions or policies posted for a specific area of the Site, Service or Animan Content, the later terms and conditions will take precedence with respect to your use of or access to that area of the Site, Service or Animan Content, as applicable.
PLEASE NOTE THAT ANIMAN CANNOT ALWAYS CONFIRM THE INFORMATION IN A VETERINARIAN’S PROFILE, THEIR COMPETENCY, THEIR BACKGROUND NOR THEIR PROFICIENCY IN THE SUBJECT MATTERS WHERE THEY OFFER THEIR SERVICE. ANIMAN CANNOT AND DOES NOT CONTROL THE SERVICE PERFORMED BY VETERINARIANS FOR USERS, OR THE ACTIONS OF ANY VETERINARIANS, USERS OR OTHER USERS OF THE SITE AND SERVICE. ANIMAN IS NOT RESPONSIBLE FOR THE ACTIONS OF VETERINARIANS, USERS, THIRD PARTIES AND OTHER USERS OF THE SITE AND SERVICE. ACCORDINGLY, ANY MEETINGS (VIRTUAL OR OTHERWISE) BETWEEN PET PARENT USERS, VETERINARIANS OR ANY OTHER THIRD PARTIES AND ANY PURCHASES OF SERVICE PROVIDED BY VETERINARIANS ARE DONE AT THE USER'S RISK, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
Animan is not responsible for the use or exchange of any information or files between veterinarians and users. Further, Animan does not control, nor is it responsible for, the ruth, accuracy, completeness, safety, timeliness, quality, legality or applicability of anything said or written by veterinarians or pet parent users. Accordingly, we encourage you to communicate directly with others you may come into contact with as a result of your use of the Site and Service.
We may use information that we collect about you to deliver and optimize our business, enhance existing products and services, manage your account, provide you with customer support, perform research analysis about your use of our service. We may communicate with you by email, postal mail, telephone and/or mobile devices about products or services that may be of interest to you either from us or other third parties.
When you register as a Anipanion member, your Anipanion profile will be viewable by your veterinary service provider.
We may share information, including personal and financial information, with third parties that perform certain services on our behalf. These services may include providing customer service and marketing assistance, performing business and sales analysis, ad tracking and analytics, member screenings, supporting our Service functionality, and other features offered through our Service. These service providers may have access to personal information needed to perform their functions, but are not permitted to share or use such information for any other purposes.
Other Situations. We may disclose your information, including personal information: In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.
Aggregated and/or non-personal information: We may use and share nonpersonal information we collect under any of the above circumstances. We may also share it with third parties to develop and deliver targeted advertising on our Service and on websites or applications of third parties, and to analyze and report on advertising you see. We may combine non-personal information we collect with additional non- personal information collected from other sources. We also may share aggregated, non-personal information, or personal information in hashed, non-human readable form, with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis or other business purposes. We may place or recognize a unique cookie on your browser to enable you to receive customized ads or content. The cookies may reflect de-identified demographic or other data linked to data you voluntarily have submitted to us (such as your email address), that we may share with a data provider solely in hashed, non-human readable form. To opt-out of cookies that may be set by third party data or advertising partners, please go to http://www.aboutads.info/choices/.
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Although our Service is a general audience Service, we restrict the use of our service to individuals age 18 and above. We do not knowingly collect, maintain, or use personal information from children or teenagers under the age of 18.
We take commercially reasonable security measures to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, as in any real-life scenario, we cannot guarantee its absolute security.